Return and Refund Policy

Effective Date: 21 October 2026

At Roshana Red Soil Villas, we value our customers and strive to provide a smooth and satisfactory shopping experience. Please read our Return and Refund Policy carefully before placing an order.

1. Return Policy

We aim to ensure that every product you receive meets your expectations. If you receive a damaged, defective, or incorrect product, you may contact us to request a return or replacement.

• Return requests must be submitted within 7 days of receiving the product.
• Products must be unused, undamaged (except for damage upon delivery), and returned with their original packaging and accessories.
• Proof of purchase or an order confirmation may be required.
• Products that do not meet our return conditions may not be eligible for a return.

2. Non-Returnable Items

Certain products may not be eligible for return, including:

• Products that have been used, altered, or damaged after delivery.
• Products returned without their original packaging, where applicable.
• Items specifically marked as non-returnable on the product page.
• Products returned after the applicable return period.

3. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact our customer support team within 48 hours of delivery. Include your order number and clear photographs of the product and packaging to help us review your request.

Once verified, we will inform you of the available return, replacement, or refund options.

4. Refund Policy

Refunds will be processed after the returned product has been received and inspected, where applicable.

• Approved refunds will be issued to the original payment method whenever possible.
• Refund processing may take 5–10 business days after approval, depending on your payment provider or bank.
• Shipping charges may be non-refundable unless the return is due to an error on our part or applicable law requires otherwise.

5. Exchange Policy

Product exchanges are subject to availability. If you receive a defective, damaged, or incorrect item, please contact us to discuss an appropriate replacement or alternative resolution.

6. Order Cancellation

Cancellation requests may be accepted before an order is dispatched. Once an order has been shipped, cancellation may no longer be possible, and the applicable return policy will apply.

Any eligible refund for a cancelled order will be processed according to the refund terms outlined above.

7. Return Shipping Charges

Return shipping charges may be the customer’s responsibility for eligible returns due to a change of mind. If the product is damaged, defective, incorrect, or the issue is attributable to us, we will determine the appropriate shipping arrangement in accordance with applicable law.

8. How to Request a Return

To initiate a return, refund, or replacement request, please contact our customer support team with the following details:

• Full name
• Order number
• Date of purchase
• Reason for the return
• Photographs of the product, if applicable

Our team will review your request and guide you through the next steps.

9. Contact Us

If you have any questions regarding our Return and Refund Policy, please contact us using the details below.

Business Name: Roshana Red Soil Villas

Phone Number: [Insert your contact number]

Email Address: [Insert your email address]

Business Address: [Insert your business address, if applicable]

Customer Support Hours: [Insert your working hours]

10. Policy Updates

Roshana Red Soil Villas reserves the right to update or modify this policy when necessary. Any changes will be published on this page and will take effect from the date of publication, subject to applicable law.